BWA Merchant Services V X670 EFTPOS Betriebsanweisung

User GuideBWA Merchant ServicesVx570 EFTPOS TerminalApril 2012

VX570 EFTPOS Terminal User Guide // April 20128Operating ProceduresTo Switch the Terminal On › Connect the power supply cable into power pack, and p

9The VX570 has a chip card reader and a magnetic stripe reader for processing transactions. If a card does not have a chip, then transactions can be p

VX570 EFTPOS Terminal User Guide // April 201210Transaction ProcessingCard errors and fallbackYou may receive credit card errors if: › The chip on c

11Terminal Display ActionInsert/Swipe card This is the idle screen promptPlease remove and re-insert card If the terminal fails to read the chip credi

VX570 EFTPOS Terminal User Guide // April 201212Purchase TransactionFollow the steps below to perform a purchase transaction for debit or credit card

13Select CHQ for cheque account or SAV for savings accountXXXX MERCHANTPurchase: $80.00Cash: $20.00Total: $100.00Please select accountBACK CHQ SAVAsk

VX570 EFTPOS Terminal User Guide // April 201214Purchase TransactionIMPORTANT: Please ensure that you check for approval of the transaction before co

15Credit Card TransactionAction Screen DisplayInsert/Swipe card Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDSelect purchase TRANSACTION ENTRYPlease s

VX570 EFTPOS Terminal User Guide // April 201216Purchase TransactionAsk the customer to press ENTER or to key in their PIN and press ENTERTRANSACTI

17Example Transaction Record MERCHANT ID 4229851 2345678TERM INAL ID 12345678INV NO 000012STAN 000034ACCOUNT TYPE CRE DIT VISA ……..42

VX570 EFTPOS Terminal User Guide // April 2012ContentsIntroduction 2Terminal Location and PIN Privacy 2Terminal Ownership 3Settlement 3COMMUNICATIO

VX570 EFTPOS Terminal User Guide // April 201218Cash Out TransactionCustomers may request cash out with or without making a purchase, by debiting th

19IMPORTANT: Please ensure that you check for approval of the transaction before completing the sale. Hand the customer their copy of the transaction

VX570 EFTPOS Terminal User Guide // April 201220Purchase TransactionExample Transaction RecordMERCHANT ID 4229851 2345678TERMINAL ID 12345678INV NO

21Refund TransactionIn addition to customers returning goods, this transaction may also be performed to correct a keying error made by an operator whi

VX570 EFTPOS Terminal User Guide // April 201222Purchase TransactionKey in your password and press ENTERPASSWORD CHECKEnter password[ 1 ]BACKSelec

23Example Transaction RecordBWA Merchant Services XXXX Merchant 123 Sydney Street North Sydney NSW 2060 Merchant Copy 01 AUG 2007 16:00:22

VX570 EFTPOS Terminal User Guide // April 201224Purchase TransactionReprint ReceiptAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/S

25Cancel TransactionA transaction may be cancelled at any time before the customer presses ENTER or OK for the PIN entry.Pressing the red CANCEL key

VX570 EFTPOS Terminal User Guide // April 201226Administration FunctionsSettlementsThe settlement function provides a “Settlement Summary” receipt, w

27Key in your user ID number and press ENTERUSER IDEnter user ID[ 1 ]BACKKey in your password and press ENTERPASSWORD CHECKEnter password[ 1 ]B

MAIL ORDER/TELEPHONE ORDER (MOTO) 40ELECTRONIC COMMERCE INTERFACE (ECI) 43VOID 47Performing a VOID 48REPORTS 51Shift Report 51Settlement Report

VX570 EFTPOS Terminal User Guide // April 201228Administration FunctionsExample Transaction RecordMERCHANT ID 42298512345678TERMIN AL ID 12345678SH

29TippingYour BWA Merchant Services terminal allows you to add a TIP amount to a transaction via the ‘TIP’ function. A TIP can only be added to a cre

VX570 EFTPOS Terminal User Guide // April 201230Administration FunctionsKey in your user ID number and press ENTERUSER IDEnter user ID[ $0.00 ]BACKK

31Press YES to continue, NO to cancel, NO to cancel or YES to edit TIP amountXXXX MERCHANTPurchase: $136.00Cash: $10.00Total: $146.00Is this corr

VX570 EFTPOS Terminal User Guide // April 201232Administration FunctionsExample Transaction Record BWA Merchant ServicesXXXX Merchant 123 Sydne y

33Pre-AuthorisationThe pre-authorisation function allows you to authorise and hold funds on a customer’s credit card for a period of up to 30 days. A

VX570 EFTPOS Terminal User Guide // April 201234Pre-AuthorisationAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDSelect 4

35Key in your PIN and press ENTER or press ENTERTRANSACTION ENTRYEnter PIN and/or ENTERBACKThe transaction has been approvedEFTPOS REQUESTAPPROVEDPr

VX570 EFTPOS Terminal User Guide // April 201236Pre-AuthorisationExample Transaction Record BWA Merchant ServicesXXXX Merchant 123 Sydney Stre et

37Processing a Completion TransactionAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDSelect 5 for Checkout FUNCTION MENU (1

VX570 EFTPOS Terminal User Guide // April 20122IntroductionYour BWA Merchant Services EFTPOS terminal enables you to accept credit, debit and charge

VX570 EFTPOS Terminal User Guide // April 201238Pre-Authorisation Key in TIP amount if required and press ENTERCHECKOUT ENTRYPurchase: $400.00Enter

39Example Transaction Record BWA Merchant ServicesXXXX Merchant 123 Sydney Stre et North Syd ney NSW 2060 Merchan t Co py 01 AU G 200 7 16:00:

VX570 EFTPOS Terminal User Guide // April 201240Mail Order and Telephone Order merchants are authorised to manually key credit card transactions. The

41Key in the expiry date on the card and press ENTERTRANSACTION ENTRYPlease enter card expiry dateMMYY [ ]BACKKey in the CCV number on the back

VX570 EFTPOS Terminal User Guide // April 201242Mail Order/Telephone Order (MOTO) Example Transaction RecordBWA Merchant ServicesXXXX Merchant 123

43An Electronic Commerce Interface (ECI) transaction occurs when a cardholder orders goods or services from a merchant via a Web based interface or e-

VX570 EFTPOS Terminal User Guide // April 201244Electronic Commerce Interface (ECI) Key in the card number and press ENTERTRANSACTION ENTRYPlease en

45The transaction has been approvedEFTPOS REQUESTAPPROVEDPress YES to print a copy of the receipt for your customerRECEIPT PRINTINGPrint customer rec

VX570 EFTPOS Terminal User Guide // April 201246Electronic Commerce Interface (ECI) BWA Merchant ServicesXXXX Merchant 123 Sydney Stre et North S

47There are some cases where either a merchant or the customer make a mistake during the payment process and don’t realise until the transaction has c

3Terminal OwnershipAll physical equipment provided to the Merchant remains the property of BWA Merchant Services. This includes EFTPOS Terminals, PIN

VX570 EFTPOS Terminal User Guide // April 201248Performing a VOIDVOIDAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress

49Key in your password and press ENTERPASSWORD CHECKEnter password[ 1 ]BACKPress NEXT to view next transaction or SELECT to void current transa

VX570 EFTPOS Terminal User Guide // April 201250Example Transaction RecordBWA Merchant ServicesXXXX Merchant 123 Sydney Stre et North Sydney NSW

51ReportsThe following reports can be generated from the reports menu.Shift Report › A shift report is printed showing a number of sections — one p

VX570 EFTPOS Terminal User Guide // April 201252 › The Settlement Report – Previous Settlement report will show the totals for purchases, cash-outs

53Entering the reports menuAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress F4 for function menu 2 FUNCTION MENU (1/4)

VX570 EFTPOS Terminal User Guide // April 201254ReportsKey in your password and press ENTERPASSWORD CHECKEnter password[ 1 ]BACKSelect required

55Other Terminal FunctionalityTraining ModeThe BWA Merchant Services terminal can be placed in Training mode. When in this mode, transactions can be p

VX570 EFTPOS Terminal User Guide // April 201256Activation Training ModePress 6 for Terminal SettingsFUNCTION MENU (2/4)1 ECI2 VOID3 TIP Addition4 Pa

57SurchargingThe VX570 terminal has the ability to add a surcharge to every transaction processed. The surcharge can be either a fixed dollar amount

VX570 EFTPOS Terminal User Guide // April 20124The VeriFone Vx570 terminal is capable of processing transactions through a broadband Internet connect

VX570 EFTPOS Terminal User Guide // April 201258Customer Receipt Marketing MessageThe Vx570 has the ability to add a marketing message to the bottom

59Offline Transaction ProcessingOffline transactions are transactions which are approved by your terminal without contacting the card issuer. The appr

VX570 EFTPOS Terminal User Guide // April 201260Multi Merchant CapabilityThe BWA Merchant Services terminal has the ability to manage up to 5 merchan

61Hot Key assignment optionsHot KeysLabel ActionNone The soft key has no assignment. Terminal emits a single beep, but there is no other action.AUTH A

VX570 EFTPOS Terminal User Guide // April 201262Assigning Hot KeysHot KeysAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARD

63Select 4 to assign first hot keyTERM SETTINGS (1/2)1 Timeouts2 Training Mode OFF3 Profile Maintenance4 1st Hot Key AUTH5 2nd Hot Key C/

VX570 EFTPOS Terminal User Guide // April 201264Up to 48 Users can be set up in the terminal and assigned a user privilege level of SUPERVISOR or USE

65Select 2 for User ManagementTERM SETTINGS (1/2)1 Timeouts2 Training Mode OFF3 Profile Maintenance4 1st Hot Key AUTH5 2nd Hot Key C/O6 3

VX570 EFTPOS Terminal User Guide // April 201266User ManagementSelect 2 to add userUSER ID #11 Name TEST2 Level Supervisor3 Rese

67Action Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress F4 for function menu 2 FUNCTION MENU (1/4)1 Reprint Receipt2 Shift

5To switch back to broadband mode from dial-up mode, reset your terminal by turning the power off and on from the wall socket.Here is an example of a

VX570 EFTPOS Terminal User Guide // April 201268User ManagementKey in your user ID and press ENTERUSER IDEnter user ID[ 1 ]BACKKey in your pass

69Shift ChangeUsers can manage shifts by the shift change function so that totals can be obtained through the shift reporting for each shift.The user

VX570 EFTPOS Terminal User Guide // April 201270User ManagementKey in your password and press ENTERPASSWORD CHECKEnter password[ 1 ]BACKSelect Y

71Example Transaction RecordBWA Merchant Services XXXX Merchant 123 Sydney Street North Sydney NSW 2060 SH IFT SUB TOTAL REPORT(BY USER) 01

VX570 EFTPOS Terminal User Guide // April 201272Action Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress F4 for function menu

73Select 2 for User ManagementFUNCTION MENU (3/4)1 Password Change2 User Management3 Stationery Request4 Send Message5 Send Stored Trans6 Force LogonB

VX570 EFTPOS Terminal User Guide // April 201274User ManagementPassword ChangeThe password change function allows users to change their current passw

75Select 2 for User ManagementFUNCTION MENU (3/4)1 Password Change2 User Management3 Stationery Request4 Send Message5 Send Stored Trans6 Force LogonB

VX570 EFTPOS Terminal User Guide // April 201276Notes

Important InformationYour Merchant Number: ...Transaction Queries 1800 243 444Hardware Faults 1300 364 164S

VX570 EFTPOS Terminal User Guide // April 20126Operating proceduresLoading Printer Paper1. Press down on the button located on the side of the term

©2012 BWA Merchant Services Pty Limited ABN 51 115 245 531 (BWA Merchant Services).The ampersand flourish logo is a registered trade mark of Bankwest,

7IMPORTANT: Always store thermal paper for your terminal in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity,